itsm Partnership

About Us Our Vision Our Mission Our Principles

About Us

itsm Partnership is an Australian based IT Service Organization, specializing in the provision of business driven Service Management Solutions.

Our portfolio of Training and Consulting Services are designed to reduce the complexity and cost of IT service improvement initiatives.

Together, we partner with customers and IT professionals to craft a solution that best meets their particular needs and budget. Whether it’s to transform a technology based IT organization into a business aligned provider of IT Services, or to help individuals to develop their personal skills and competencies regarding IT Service Management.

In support of this approach we apply a balanced consideration of industry recognized standards and frameworks such as ITIL, Cobit, Prince2, PMBOK, and ISO/IEC 20000.

Our Vision

To be recognised within the IT Services industry as the Service Management Partner of choice for quality delivery of high value business solutions.

Our Mission

To make a positive difference in the creation of real business value, through the delivery of Service Management Solutions. To enable a collaborative and flexible approach, through an experienced team with a strong commitment to service excellence and value creation.

Mission Statement extract:

	itsmp's Purpose: Consult on the delivery of end-to-end IT Service Management processes.

	The itsmp Business: provide a unique and valuable Services Approach to delivering Continuous Improvements to IT Service Management processes.

	itsmp's Values: honour a “true” partnering engagement model in delivering value-add to the customer, with a service delivery focus.

Partnership Value first:

We recognise that for a partnership to be truly effective, the whole must be greater than the sum of the individual parts, (ie 1+1>2). That each party needs to be better off for being in the relationship. We believe we will achieve more together.

Respect for the individual:

We recognise that the strength of an effective team is the diversity of its members and that for a team to excel requires the acceptance and integration of different perspectives and points of view. We respect and encourage individual differences.

Straight Bat:

itsm is a people business and as such we know that there will be times when things become emotional. Regardless of the situation we always focus on providing value against a proven and fair approach. We always play the straight bat.
We want to change the focus from “Processes” to “Services”.
We can work together to deliver “Service Improvements” not just “Process Change”.

Continual Improvement:

We believe there is always an opportunity to improve quality, effectiveness and/or efficiency. We apply a PLAN, DO, CHECK, ACT approach to everything we do.

Punctuality:

There is only 60 seconds on the clock when you can be on time, so for the most part you can either be early, or you can be late. We choose to be early.

Reliability and Dependability:

Delivering against expectations is important to us because we understand we are always part of a big picture that involves; Us, Our Customers and Our Partners.
We say what we do and, we do what we say.

About Us

Our Vision