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Service Desk NOW!™
myView
Self Service Center
IPPM
SaaS Administration
Migration Manager
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Service Desk
NOW!™
Service Desk NOW!™
is fuelled with
everything you need
to get your ITIL V3
Service Desk
solution up and
running - faster and
for less than you
ever imagined.
Built on
ServiceNow's proven
out-of-the-box
Service Desk
solution, it comes
fully pre-configured
with best proactive
workflows -
engineered from our
10+ years of
intimate experience
with ITIL Service
Desk
implementations. And
as hard as it might
be to believe - it
can be up and
running in as little
as one day.
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Simple,
single-system,
easy to
integrate.
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Automates
common
workflows
for
easier
service
delivery.
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Pre-configured
with
best
proactive
workflows.
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Auto-upgrades
usable
from Day
1. |
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Flexible,
customisable,
scalable
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Includes
tools,
guides,
'how-to'
videos
and
more.
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Installed
and
running
in as
little
as 1
day.
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Ready-to-run
for 2-5
times
less
than
conventional
solutions.
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myView
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A comprehensive
product to make
the most of your
CA Service
Manager. myView
is aimed at team
leaders,
analysts and
users, who need
capabilities to
create,
customize and
share views with
team members on
specific areas
that they need
to work on.
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Key Features
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To generate
effective
presentation of
the jobs. |
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Update any field
on multiple
jobs. |
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Export list of
jobs to CSV
file. |
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Export selected
jobs to
templates such
as HTML, XML,
Text and Rich
Text Format.
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Easily import
data from CSV
files. |
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To log calls
with ease by
using the
existing CA
Service Manager
template. |
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Automate the
migration and
maintenance of
data. |
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My View
Brief
v1.0
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Self Service
Center
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The
Front-End
for
your
Service
Catalogue
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Improves
the
Procurement
Process.
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Automates
the
processing
of
Access
Request
Forms .
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Allows
Field
Technicians
to view
and
update
jobs
online.
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Allows
Users to
update
personal
details.
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Allows
Users to
update
asset
and
configuration
item
details.
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Self
Service
Center
Detailed
Product
Description
v1.2
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IPPM
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itsmp
combines
two
world-wide
Best
Practice
Frameworks.
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Utilise
the
benefits
of PMBOK
in your
next
ITIL
project
with a
Tool Kit
which
combines
them
both,
that
anyone
can
use.
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The ITSM
Project
Toolkit
is a
Project
Management
Tool Kit
for ITIL
Project
Implementations.
It takes
the best
known
project
management
techniques
and
applies
them to
an ITIL
Best
Practice
implementation
in an
easy-to-apply,
accessible
format.
The Tool
Kit
presents
an
easy-to-understand
End-to-End
workflow
with a
Critical
Path
identified.
The ITSM
Project
Toolkit
shows
you
Step-by-Step
how to
manage
each
step of
the ITIL
project
lifecycle.
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There
are
powerful,
tried
and
tested
Templates,
Guides
and
other
tools to
facilitate
a
quicker,
quality
implementation.
If
you're a
novice,
the Tool
Kit will
lead you
calmly
and
effectively
through
unknown
territory.
And if
you're
an
experienced
project
manager
in ITIL
implementations,
this
complete
guide
will
serve as
a
repository
of
process
templates,
guides
and
tools to
ensure
that you
never
forget a
step,
even
when
handling
the most
unusual
or
complicated
projects.
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In the
full
version
of the
ITSM
Project
Toolkit,
for each
of the 5
phases,
templates
based on
our 10
years
experience
are
provided.
These
templates
are not
just
section
headings,
but
include
actual
details
that
only
require
minor
inputs
to
generate
a
completed
document.
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The ITSM
Project
Toolkit
provides:
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57
Word
Documents
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5
Power
Point
Presentations
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18
Spreadsheets
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3
Schedules
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ITSM
Project
Toolkit
Get
Started
Zip
File
(6MB)
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ITSM
Project
Toolkit
Read
Me
PDF
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In the
Get
Started
version
of ITSM
Project
Toolkit,
you have
access
to the
first
phase
INITIATE
and two
key
templates
in the
PLAN
phase.
This
allows
you to
get your
project
off the
ground,
while
becoming
familiar
with
ITSM
Project
Toolkit.
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To
purchase
the full
version
of ITSM
Project
Toolkit
which
includes
all of
the
templates
for all
phases,
please
visit our
store
. If you
have any
questions,
feedback,
or are
interested
in a
specific
template,
please
contact
us at
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Saas
Administration
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A built
in tool
to
manage
SaaS
environment.
We have
tools
that
allow
you to
manage
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Tenants.
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Users
within
tenants
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SLAs
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Events
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Request
areas
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Request
properties
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These
tools
(the
views)
allow
you to
easily
add in a
new
tenant
and
configure
up their
SLAs and
request
areas.
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Also,
you can
compare
and
migrate
from a
Test/UAT
system
into
production
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Migration
Manager
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Migration
Manager
allows
the user
to
capture
the
necessary
details
to be
able to
migrate
from
other
platforms
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Users
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CIs |
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Calls
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Code
fields
(priority,
urgency,
closure
codes
etc)
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Templates
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Request
Areas
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Properties
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SLAs
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Changes
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Workflows
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The
migration
uses
predefined
spreadsheets
for
migration
from
external
systems.
This
helps
the user
identify
what
fields
are
required.
In
addition,
we can
automatically
compare
and
migrate
CA
servicedesk
r11
systems
(UAT and
Production)
into a
production
R12
system
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Service Desk NOW!™ Demo
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Service Desk NOW!™
is fuelled with everything you need to get your ITIL V3 Service Desk
today.
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itsm Project Toolkit Get Started
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Use the best practices
from Prince 2 and PMBOK to deliver your next ITIL Implementation.
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