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Service Desk NOW!™
Health Desk NOW!™
Self Service Center
myView
IPPM
SaaS Administration
Migration Manager
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Service Desk NOW!™
Service Desk NOW!™ is fuelled with everything you need to get your ITIL V3 Service Desk solution up and running - faster and for less than you ever imagined.
Built on CA's proven (certified Gold Level ITIL® Process Compliance), out-of-the-box Service Desk solution, it comes fully pre-configured with best proactive workflows - engineered from our 10+ years of intimate experience with ITIL Service Desk implementations. And as hard as it might be to believe - it can be up and running in as little as one day.
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Simple, single-system, easy to integrate. |
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Simple, single-system, easy to integrate. |
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Built on proven CA Service Desk Solution. |
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Automates common workflows for easier service delivery. |
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Pre-configured with best proactive workflows. |
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Auto-upgrades usable from Day 1. |
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Leverages proven virtualisation technologyt. |
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Includes tools, guides, 'how-to' videos and more. |
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Flexible, customisable, scalable |
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Ready-to-run for 2-5 times less than conventional solutions. |
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Installed and running in as little as 1 day. |
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| Service Desk NOW!™ Product Brief |
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Health Desk NOW!™
Health Desk Now is the ultimate easy to use Service Desk system for small to medium size organizations. ehealth standards & ITIL Best Practices ready to use NOW!
Expertly applied Health Standards (aligned to HITSP & Aust ehealth strategies). Useful built in lessons learnt from other health organisations like yours. Easy to maintain. Flexible, customisable, scalable. Includes tools, guides, 'how-to' videos and more. EHR Request Templates mean clinicians results requests are dealt with quickly and consistently well. Clinicians Self Service Interface (No training required), designed by clinicians for clinicians. Health reports that measure how IT are delivering services that align with ehealth strategies. Installed and running in as little as 1 day. |
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Self Service Center
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The Front-End for your Service Catalogue |
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Improves the Procurement Process. |
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Automates the processing of Access Request Forms . |
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Allows Field Technicians to view and update jobs online. |
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Allows Users to update personal details. |
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Allows Users to update asset and configuration item details. |
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| Self Service Center Detailed Product Description v1.2 |
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IPPM
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itsmp combines two world-wide Best Practice Frameworks.
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Utilise the benefits of PMBOK in your next ITIL project with a Tool Kit which combines them both, that anyone can use.
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The ITSM Project Toolkit is a Project Management Tool Kit for ITIL Project Implementations. It takes the best known project management techniques and applies them to an ITIL Best Practice implementation in an easy-to-apply, accessible format. The Tool Kit presents an easy-to-understand End-to-End workflow with a Critical Path identified. The ITSM Project Toolkit shows you Step-by-Step how to manage each step of the ITIL project lifecycle.
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There are powerful, tried and tested Templates, Guides and other tools to facilitate a quicker, quality implementation. If you're a novice, the Tool Kit will lead you calmly and effectively through unknown territory. And if you're an experienced project manager in ITIL implementations, this complete guide will serve as a repository of process templates, guides and tools to ensure that you never forget a step, even when handling the most unusual or complicated projects.
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In the full version of the ITSM Project Toolkit, for each of the 5 phases, templates based on our 10 years experience are provided. These templates are not just section headings, but include actual details that only require minor inputs to generate a completed document.
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The ITSM Project Toolkit provides:
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57 Word Documents
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5 Power Point Presentations
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18 Spreadsheets
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3 Schedules
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ITSM Project Toolkit Get Started Zip File (6MB)
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ITSM Project Toolkit Read Me PDF
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In the Get Started version of ITSM Project Toolkit, you have access to the first phase INITIATE and two key templates in the PLAN phase. This allows you to get your project off the ground, while becoming familiar with ITSM Project Toolkit.
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To purchase the full version of ITSM Project Toolkit which includes all of the templates for all phases, please visit our store . If you have any questions, feedback, or are interested in a specific template, please contact us at .
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Saas Administration
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| A built in tool to manage SaaS environment. We have tools that allow you to manage |
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Tenants. |
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Users within tenants |
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SLAs |
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Events |
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Request areas |
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Request properties |
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These tools (the views) allow you to easily add in a new tenant and configure up their SLAs and request areas. |
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| Also, you can compare and migrate from a Test/UAT system into production |
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Migration Manager
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Migration Manager allows the user to capture the necessary details to be able to migrate from other platforms
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Users |
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CIs |
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Calls |
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Code fields (priority, urgency, closure codes etc) |
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Templates |
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Request Areas |
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Properties |
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SLAs |
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Changes |
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Workflows |
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The migration uses predefined spreadsheets for migration from external systems. This helps the user identify what fields are required.
In addition, we can automatically compare and migrate CA servicedesk r11 systems (UAT and Production) into a production R12 system
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Service Desk NOW!™ Demo |
Service Desk NOW!™ is fuelled with everything you need to get your ITIL V3 Service Desk today.
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itsm Project Toolkit Get Started |
Use the best practices from Prince 2 and PMBOK to deliver your next ITIL Implementation.
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