myView is aimed at team leaders, analysts and users who want capabilities to.
Create, customise and share views for themselves and their team members so that their teams can see specific fields and jobs that they need to work on
Quickly generate basic charts of their jobs
Update any fields on multiple jobs
Export their list of jobs to CSV
Export selected jobs to templates such as HTML, XML, Text and Rich Text Format
Easily import data from CSV files
One click to create calls based on existing CA Service Manager templates
Health Desk Now! is the ultimate easy to use Service Desk system for small to medium size organizations.
Expertly applied Health Standards (aligned to HITSP & Aust ehealth strategies).
Clinicians Self Service Interface (No training required), designed by clinicians for clinicians.
Health reports that measure how IT are delivering services that align with ehealth strategies.
Easy to maintain.
Flexible, customisable, scalable.
™ is fuelled with everything you need to get your ITIL V3 Service Desk solution up and running - faster and for less than you ever imagined.
Simple, single-system, easy to integrate
Intuitive, easy-to-use web interface
Built on proven CA Service Desk Solution
Automates common workflows for easier service delivery
Self Service Center
SSC automates User Access Request, forms, faxes or emails. It automates the completion and approval of these forms to both improve the end user experience and improve operations management within the Service Desk environment.
This product focuses on allowing the user to do more and, for the process to be streamlined to allow it to happen quicker.
Four main areas of focus for Self Service Center are:
Improvements to the Procurement Process
Automation of processing of Access Request Forms
Field technicians being able to view and update jobs
Users being able to update personal details
We only succeed when you succeed. We partner with customers to clearly understand your business objectives and critical success factors. Together, we work with you to implement solutions that achieve those objectives and maximise return on investment. Our continuous improvement approach ensures the solution continues to deliver value for your business over time. Our Consulting Services Include.
ITIL Process Consulting
Business Process Consulting
ITIL Tool set Implementation
Business and ITIL Reports
Software Development and Implementation
Training and Solutions
itsm Partnership helps customers develop training strategies and material. We develop integrated training solutions that add real business value.We deliver best-of-breed service management solutions using best practice methodologies. We partner to deliver continuous improvements in IT Service Management.
Our solutions include
Enterprise Architecture Design
Data Migration solution (Please see our Data Migration Product).
SaaS Administration solution (Please see our SaaS Administration Product)
Managing Product life cycle
Product development and deployment
Report design and development (using Crystal reports, Business Objects and other tools)
Partnership is participating in Healthcare Information and Management Systems Society (HIMSS) conference in Melbourne Convention centre. Come and Visit us to gain more insights on Health Desk Now!
Partnership is participating in CA World 2010
. If you want to know more contact us on
Visited Lake Macquire City Council on 3rd May and provided them with ITIL Assessment walkthrough and setup goals for next Quarter.
ITSMP enters into
of Quality Partner Organisations we offer a complete portfolio of business solutions for IT Service Management
Partners & Clients
are optimised to deliver value to organisations both large and small.
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IT Service Management
partners with customers and IT professionals to craft a solution that best meets their particular needs and budget. Whether it’s to transform a technology based IT organisation into a business align ...
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