All organisations are looking for ways to transform themselves into true customer-focused organisations. In fact, in a recent survey, 75% of the organisations interviewed stated that improving customer management, their business process and efficiency were their top three priorities. We developed a request management software that can serve as the "store front" or the "front office" for your organization and can go a long way in aiding with the following:
Encouraging user self-service which cuts costs
Funneling and prioritizing requests which speeds issue resolution
You can track unassigned requests, overdue requests, closed and escalated requests easily.
You can also set service-level agreements to ensure that all incoming requests are resolved within the resolution time set.
Delighting your customers with Awesome experience
Health Desk Now! is the ultimate easy to use Service Desk system for small to medium size organizations.
Expertly applied Health Standards (aligned to HITSP & Aust ehealth strategies).
Clinicians Self Service Interface (No training required), designed by clinicians for clinicians.
Health reports that measure how IT are delivering services that align with ehealth strategies.
Easy to maintain.
Flexible, customisable, scalable.
™ is fuelled with everything you need to get your ITIL V3 Service Desk solution up and running - faster and for less than you ever imagined.
Simple, single-system, easy to integrate
Intuitive, easy-to-use web interface
Built on proven CA Service Desk Solution
Automates common workflows for easier service delivery
Are you a small business aspiring to get and stay organized, we got the right product for you. Doing project management for the past two decades we understand how it can drive you crazy if you don’t have the tools to measure what is going on. We designed an eagle for you to watch your projects and let you know what is going on.
Is your project driving you crazy?
You know you will be losing money!
You agree that you can’t manage something you can’t measure
If you admit you need a simple, cost effective project management tool; you are on the right track, Let’s get started
We only succeed when you succeed. We partner with customers to clearly understand your business objectives and critical success factors. Together, we work with you to implement solutions that achieve those objectives and maximise return on investment. Our continuous improvement approach ensures the solution continues to deliver value for your business over time. Our Consulting Services Include.
ITIL Process Consulting
Business Process Consulting
ITIL Tool set Implementation
Business and ITIL Reports
Software Development and Implementation
Training and Solutions
itsm Partnership helps customers develop training strategies and material. We develop integrated training solutions that add real business value.We deliver best-of-breed service management solutions using best practice methodologies. We partner to deliver continuous improvements in IT Service Management.
Our solutions include
Enterprise Architecture Design
Data Migration solution (Please see our Data Migration Product).
SaaS Administration solution (Please see our SaaS Administration Product)
Managing Product life cycle
Product development and deployment
Report design and development (using Crystal reports, Business Objects and other tools)
Partnership is participating in Healthcare Information and Management Systems Society (HIMSS) conference in Melbourne Convention centre. Come and Visit us to gain more insights on Health Desk Now!
Partnership is participating in CA World 2010
. If you want to know more contact us on
Visited Lake Macquire City Council on 3rd May and provided them with ITIL Assessment walkthrough and setup goals for next Quarter.
ITSMP enters into
of Quality Partner Organisations we offer a complete portfolio of business solutions for IT Service Management
Partners & Clients
are optimised to deliver value to organisations both large and small.
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IT Service Management
partners with customers and IT professionals to craft a solution that best meets their particular needs and budget. Whether it’s to transform a technology based IT organisation into a business align ...
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